FAQS

Most Asked Questions

As soon as possible, it all comes down to the availability of equipment. If you are unsure of your numbers, we recommend booking in a “best guess” to ensure you don’t miss out.

Reductions to your order must be made minimum 48 hours in advance or the full amount of the hire may be charged. Any payments that have been made are deposits and cannot be refunded. Additions to your order are welcome as long as the equipment is available.

All equipment must be rinsed free of food and refuse or an additional cleaning fee will be charged to your credit card. We will re-wash all equipment to meet our strict quality and hygiene standards.  

Breakages and lost items will be charged to your credit card for their current day purchase price.

You must notify us immediately by telephone or in person if you have received something that is broken, stained, faulty, missing or otherwise damaged and we will do our best to rectify the situation.

Failure to notify us in a reasonable amount of time and you may be charged for that item.

Customer Collections & Returns to Warehouse

Orders must be collected between 8am and 3.00pm and dropped back before 3.00pm the next business day.

No, Sunday and public holidays are not counted to the overnight hire charge. 
If your event is on a Saturday, usual practice is for the goods to be collected Friday and returned Monday at the normal 1 day rate.

Deliveries & Collections

Delivery is calculated on a per order basis and is dependent on many factors such as distance, accessibility and scheduling. Please place your order as usual and one of our team will get back to you with a quote. 

Yes, you must be onsite to sign for the equipment. Once you have signed for the equipment it is your responsibility to ensure its security until it is collected again.

Marquees

We have a large range of Marquee options to suit all budgets and requirements. There are a few factors to consider though before we are able to quote.

We provide a range of pop-up marquees that you are more than welcome to erect yourself. All our pagodas and pavilion marquees must be delivered and erected by our staff to comply with insurance requirements.

Event Setup and Design

We sure can, not only do we have a huge range of Party Hire we are also connected with our sister company Townsville Weddings and Events. We are Townsville’s premium styling company with stylists, florist and event management ready to make your event a success.

Please contact our Weddings and Events team at www.townsvilleweddingsandevents.com.au or call 07 4725 0810

Payment & Invoicing

Payment must be received before delivery or on collection unless you have a previously approved account. We can send an invoice early, however once payment is made the order is locked and cannot be decreased. You are welcome to pay via Eftpos at time of collection. All Delivery orders must be paid prior to the delivery date with clear funds.