PRODUCT USER MANUALS

The following Terms and Conditions must be accepted by the “Hirer” prior to “The Owner” making the Equipment or services available to the “Hirer”. "NQPH refers to Ryan Kane T/As NQ Party Hire"

1  CONFIRMATION 

a) The hire booking is confirmed upon provision of credit card details and/or by paying a deposit. By confirming your booking, you are agreeing to these conditions 

b) No additional charges will be charged to your card unless items are returned late, lost, damaged, or returned in an unsuitable manner. 

c) An additional Security bond may be required in addition to the deposit. Security bond will be refunded after the hire, less any incidentals or damage. 

d) NQPH will be under no obligation to proceed with the hire if the deposit or full payment has not received within designated times. 

e) Photo ID must be presented on booking. 

2 CANCELLATIONS OF A CONFIRMED BOOKING 

a) Written notice is required to info@nqpartyhire.com.au 

b) After deposit has been paid cancellation will result in forfeiture of the deposit. 

c) Deposit is non-refundable. 

d) All amounts paid towards the hire are non-refundable. 

e) If the hire is cancelled due to weather conditions, natural disaster, acts of God, or acts of terrorism; or within 72 hours of dispatch, then a cancellation fee may be applicable. The amount of which is calculated on a per order basis and takes into consideration deposits paid, amount of work already completed and potential loss of business. 

f) Booking is not transferable 

3 CHANGE OF DATES 

a) Will be deemed as cancellation of your booking 

4 DAMAGE TO PROPERTY OR LOSS OF PROPERTY 

a) The hirer must notify NQPH if any items are lost or damaged. 

b) The client is responsible for the conduct of all guests and will take full responsibility for any damage to property caused by client or guests or members of the public and will pay incurred costs or cover any loss of business. 

c) The client will take full responsibility for any lost property or property that is not returned and will pay incurred costs. 

d) Cleaning fees will be charged if equipment items are returned in an unreasonably soiled condition 

e) Any non-removable stains on items will be charged for the cost of replacement. Do not use coloured paper napkins, paper confetti, or wax candles on the linen, as it will stain. 

5 PAYMENT 

a) Full payment is required prior to dispatch, or on collection of the equipment. Equipment will not be released until full payment is received. 

b) Credit Card Details may be kept on file to finalise any outstanding payments after the hire. When hiring equipment, you agree that any outstanding charges will be deducted from your Credit Card. 

6 DELIVERY, PICK UP, INSTALLATION & PACK DOWN 

a) Delivery and pick up charges are not included in our hire prices. 

b) Delivery charges quoted are based on a non-specific time between 8:30am – 4:30pm, unless stated otherwise. 

c) A surcharge may apply for specific delivery times. 

d) Hirer is responsible for having someone available to accept the delivery and upon collection. 

e) Hirer must provide safe access to and from the site. 

f) Hirer must advise of unusual delivery conditions this includes but is not limited to dangerous dogs and steep driveways. 

g) All care will be taken, but NQPH and its employees are not responsible for any damages to property in the course of delivery installation, pack down or pick up of our equipment. 

h) Hirer must advise of any underground services which may impede the pegging of temporary structures. Any underground services must be line marked by the Hirer, or person/s responsible for the venue, prior to installation by NQPH. NQPH and its employees are not responsible for any damages to underground services should lines not be marked, or be marked incorrectly. 

i) Items are not to be removed from the delivered address without written consent from NQPH 

j) All items must be left in an easily accessible position at the completion of the hire. 

k) Hirer must pack the items in their respective containers at the end of the hire period in a complete, clean and dry state. Do not put linen back into linen bags if wet. 

l) For the safety of our staff and to adhere to health and hygiene regulations all hired items must be rinsed of food and beverages. This includes but is not limited to cutlery, crockery, glassware, catering supplies and any other catering equipment. 

m) All linen and material items must be dry, clean from loose food, dust, decorations, confetti, glitter etc. 

n) Failed collection attempts will be charged for. 

o) All deliveries and pick-ups are to the ground floor only unless otherwise stated. 

p) Additional charges may apply where the delivery of equipment is more than 25 metres away from where our vehicle can park. 

q) NQPH count and decision as to the condition of the goods prior to dispatch and on return shall be final. 

7 USE OF EQUIPMENT 

a) The hirer acknowledges that they have received adequate instruction on the correct use of equipment which includes verbal or written instruction. 

b) The hirer may phone our office to obtain further instruction or see here on our website www.nqpartyhire.com.au 

c) The hirer does not hold NQPH responsible for any injury caused to themselves or others while setting up, packing down or moving any items. 

d) Equipment must be used for its intended purpose. 

e) The hirer does not hold NQPH responsible for any injury caused to themselves or others resulting from the incorrect or negligent use of equipment 

f) In the event of breakdown of, missing or faulty items the hirer must notify NQPH as soon as they become aware of the missing or faulty items. 

g) Claims of missing or faulty items after the hire period has ended will not be considered and a refund will not be provided. 

h) Equipment hire is for time out of the warehouse, charged at a minimum of 1-Day, whether the equipment is used or not. This relates to all equipment hire, including catering and linen items 

8 SUBSTITUTION OF HIRE ITEMS 

a) NQPH reserves the right to replace hire items with a suitable substitute in the event of unavailability or if we believe the item originally designated for hire is deemed unfit. 

9 RETENTION OF TITLE

a) The Hirer acknowledges that is a mere bailee of the items and agrees that: (1) the hirer has no right or claim to any interest in the items; (2) the hirer cannot claim any lien over the items; (3) the hirer will not create any third party interest in the items except as may be authorized by NQPH; (4) title to and in the items will remain with NQPH at all times and even if the items are intermingled, attached to or become part of other items; and; (5) any accessory or item which accedes to any of the items by any act of the hirer or another person becomes and remains the property of NQPH.

10 INDEMNITY 

a) Hirer agrees to defend, indemnify, assume liability for and hold NQPH harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the incorrect or negligent use of equipment 

11 INSURANCE 

a) The hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect NQPH against all claims, loss or damage. The hirer is responsible for any injury that may occur to persons over the hire period arising out of or resulting from the incorrect or negligent use of equipment. 

12 RIGHT OF ENTRY 

a) The hirer gives NQPH the right to enter any premises where equipment is stored, or believed by NQPH to be located, for the purpose of examining and testing the equipment; or where the contract is concluded or the hirer is in breach of the contract, remove the equipment from the premises. 

13 REFERENCE 

a) Hirer’s full name and date of function must be referenced for all queries, amendments, complaints and payments. 

14 SEVERABILITY 

a) If any provision of this contract is held to be unenforceable, such invalidity or unenforceability will be deemed eliminated or modified to an extent which in the court’s opinion is necessary to make the remainder of the provision and this contract enforceable.